How to accelerate RPA’s adoption by your users?

26 September 2019
How to accelerate RPAs adoption by your users

How to accelerate RPA’s adoption by your users?

Due to Digital Transformation, companies never stop adjusting their business processes and focusing on high added value tasks. Furthermore, new technologies facilitate the creation of new applications and competition has never been that strong.

Traditionally, users’ tasks were manual, tedious and time-consuming. Rationalizing these operations and cost reduction were blocking factors for users. Indeed, RPA’s appearance enabled companies to automate its processes through virtual robots.

Robotic Process Automation is a key element in the success of big companies. Nevertheless, identifying processes that need to be automated is a real challenge as users are not really keen on letting RPA help them.

Placing users at the heart of RPA

Without a doubt, studies show that automation does not reassure employees. Statistics are crystal clear. According to the study “Automation in Everyday Life” 72% of interviewed adults are worried about deployment of RPA.

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According to statistics, preparing users to this new challenge is fundamental. Users do not always understand the “why” of a massive change ; thus you might communicate on the “why” and support users on “how” to do it.

Aware of the need to face this challenge, Humans4Help and WeLoop decided to collaborate :

  • WeLoop is a plug & play integrated on any application (Salesforce, ServiceNow etc. etc.) which gathers users in community. In our case, this community is dedicated to the identification of automatable process and deployment of RPA. Here again figures don’t lie: a community enables to engage from 20% to 40% of users in the improvement of their business applications.
  • Humans4Help’s expertise ensure the understanding of this identification process thanks to adapted communications and exchanges with users. The use of appropriate vocabulary associated with the knowledge of users’ needs are important factors to build and maintain trust with users.

Engage users by your side in identifying RPA compatible processes

WeLoop enables to push information directly within users applications’ in order to make them aware of a new robot. Contextualized information acts as a trigger to encourage users to detect potential new robots.

Otherwise, automation proposal are also suggested to users in order to facilitate their everyday lives at work. Here is the importance of choosing a good partner. Indeed, if you work with specialized actors, you secure the relevance of each suggestion. Note that it is crucial to suggest things that have already been done on equivalent applications so that users can identify the future potential robot. With several experiences on ServiceNow, Salesforce or SAP (on chich WeLoop is compatible), Humans4Help is THE partner you should be working with.

Facilitate exchanges and encourage exceptions

Emails, Excel files, Jira’s interface or ServiceNow …have not been built to enable users to share ideas about the improvement of their business applications. Several collaborative tools such as Slack or Teams have been built because they enable to exchange with a lot of people. It should be the same for business applications. Here again, studies show that 50% of development teams’ working time is made of “reworking” because of a misunderstanding with initial needs. Time is wasted and money is spent on things already existing… Thus, RPA helps improving working methods, conformity, productivity and helps cost reduction. Thanks to RPA, users will be able to focus on high added-value tasks.

Contextualized exchanges gives users:

  1. a better access to information on any business applications
  2. an increased conformity control
  3. an easy and measurable return on investment

Now, Humans4Help’s teams will easily identify their needs and operate them. RPA’s acceptance requires several rules in order for your results to reach initial expectations. Once RPA integrated in your workflows, a continuous change management is crucial to keep users at the heart of RPA.

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