Digital Transformation

OUR INTERVENTION AREAS

Service Portal

Mapping Service

Business Application

Asset Management

Facilities Services Management

HR Service Management

Customer Service Management

ITSM

Discovery

Contract management

ITBM

We support you through all stages of your projects around Enterprise Service Management platform.

Whether to manage the arrival and departure processes of your employees within your HR department, or in the context of IT incident management, we bring you the expertise and tailor-made support, depending on your most specific goals and needs.

Processes definition
(Project Management)

Customer support upstream :

ITIL process definition

Harmonization of IT and business processes

Support Service

Administration Management as a Service or on site

24/7 support

Evolutive and Corrective Maintenance Backlog

Functional and technical needs definition
(Subject mastery)

Support by our Business Analysts of your Service Management issues

Define your deployment roadmap

Implementation of your projects according to your deadline constraints and projects

Go Live Projects

ENTERPRISE SERVICE MANAGEMENT PLATFORM BENEFITS

Requests automation

To provide a better services quality

IT simplification

Reduce your IT expenses

Improved productivity and agility

To obtain a global vision of the computer park

Les avantages de la plateforme de management ServiceNow

Automatisation des demandes

Fournir une meilleure qualité de services

Simplification des TI

Réduction de vos dépenses informatiques

Amélioration de la productivité et de l’agilité

Obtenir une vision globale du parc informatique

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