Suite Freshwork
Digitalize your customer service and automate your exchanges to save time.
H4H First Freshworks partner in Southern Europe
Present in France, Spain, Morocco and Africa
FreshCRM Exclusive Partner in France
+400 Customers
+100
FreshDesk implementation
+40
FreshService implementation
+10
FreshCRM implementation
+10
FreshCaller implementation
The collaborative SaaS platform that will revolutionize your customer support.
A ticketing platform for a unique customer experience.
Freshdesk allows the centralization of conversations and facilitates collaboration between teams, so that customer requests can be handled as quickly as possible in a unique way.
A collaborative SaaS platform
Freshdesk allows the centralization of conversations and facilitates collaboration between teams, so that customer requests can be handled as quickly as possible in a unique way.
Democratic design
Intuitive and easy to configure, your agents will quickly be able to use the solutions and configure them according to their needs.
Plateforme Self-service
Access to your customer portal to find all the answers to your questions, in just a few clicks.
Your cloud solution, intelligent call center
Cloud-based phones for optimal call management
No need to invest in hardware when the solution is cloud-based and deployable on a large scale. Track your performance and improve your customer relationship: conversion of requests into tickets, call recording, …
A low-cost solution
The solution is cloud and browser driven. Within a very short time, you can deploy new phones to all parts of the world.
The power of teamwork
With Freshcaller you have the possibility to solve the most difficult problems as a team but also to redirect the problems to the right service.
Never miss a call again
Customize the consumer path to allow direct transfer of the call without messaging.
The powerful and automatable IT service management platform
An intelligent CRM to create a relationship of trust with your customers and prospects
Freshservice is an IT request management platform. It allows you to automate workflows for tailored and targeted responses.
Don't lose track
With Freshservice, automate workflows to get rid of the most repetitive tasks: automatic update of reports, detection of promising leads thanks to the power of AI, routing of leads to sales.
Access Freshservice, wherever you are
Freshservice is available as a mobile application on the play store and app store. So you can manage approvals and denials in 1 click from your mobile. Pin the dashboard to follow the events live, without opening the application
Optimize your internal process
With Freshservice, know your customers even better than they know themselves and do it easily: analysis of customer interactions across the site and applications, automatic enrichment of customer profiles and many other features
The instant messaging software for happy and engaged customers
Ultra-personalized communication with your visitors and customers
Respond in real time to customer queries in a targeted and personalized manner (intelligent allocation of conversations, prioritization of requests, instant responses, etc.)
An all-in-one solution
Communicate with your customers on a multitude of platforms without switching tools. Use Freshchat to communicate on WhatsApp, Apple Business chats, Facebook Messenger. Manage everything from the platform.
Experience the power of AI
Meet Freddy, the intelligent chatbot that detects the intent behind customer messages and ensures engagement. It responds when you're not there by providing targeted answers to your customers.
Proximity of personalization
Deliver solutions quickly and take interaction to the next level with screen sharing. Send personalized messages based on customer actions.
The “all in one” CRM, simple and quick to implement
A smart CRM to create a trusting relationship with your customers and prospects.
Freshsales is an “all in one” solution for managing leads and customers. It has a simple interface that allows quick handling.
360° vision of the client
With Freshsales, analyze customer interactions across the site and applications, automatically enrich customer profiles and enjoy many other features.
Increased productivity
With Freshsales, automate workflows to get rid of the most repetitive tasks: automatic update of reports, detection of promising leads thanks to the power of AI, routing of leads to sales.
Customization of customer management
Be as close as possible to the problems of your customers through a tailor-made exchange: personalized emailling campaign, creation of follow-up tasks to be performed with the customer.
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A solution that grows with you
All Freshworks solutions are scalable and adaptable to your specific needs. They follow the life cycle of your business and can be deployed on a large scale.
A solution that guarantees your data
All your data is protected by a powerful security system. All Freshworks tools are RGPD compliant.
Open solutions
All solutions are SaaS, which means you don't have to manage maintenance, updates and minor upgrades.
I was able to automate the ticket assignment process with rules based on commonly sent requests, [...]. This helped us improve our first call resolution rate by 70%.
Jiaullah Quality Assurance Engineer, Voonik