Use Case

in TELCO / IT 

Incident management

customer

Phases of the process

  • Read excel
  • Create claims on Neon
  • Create incidents on BMC Remedy
  • Check the status of incidents
  • Update of the excel entry

Organization

  • Architect Solution

 El Mehdi Ntayeba

  • developer

 Ouiam Markaddou

Applications

Excel

Neon (WEB)

BMC Remedy (WEB)

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